1. Introduction
TikSend ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform — including our website, mobile applications, and related services (collectively, the "Service").
By using TikSend, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of the Service.
2. Information We Collect
We collect several types of information for various purposes:
2.1 Information You Provide
- Name, email address, phone number, and password when you create an account
- Profile photo and identity documents (for rider verification)
- Payment information (processed securely through our payment providers)
- Delivery addresses and package descriptions
- Communications with our support team
2.2 Information Collected Automatically
- Device information (device type, operating system, unique device identifiers)
- Location data (GPS coordinates during active deliveries, with your permission)
- Usage data (pages visited, features used, time spent on the app)
- Log data (IP address, browser type, referring URL)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, and improve the TikSend Service
- To match delivery requests with available riders
- To process payments and send transaction records
- To verify rider identity and eligibility
- To communicate with you about your account, deliveries, and support requests
- To send promotional offers and updates (you may opt out at any time)
- To detect, investigate, and prevent fraud and abuse
- To comply with legal obligations
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Riders & Customers: Limited information (name, phone number, delivery address) is shared between the relevant parties to facilitate a delivery.
- Service Providers: Third-party companies that perform services on our behalf (payment processors, cloud hosting, analytics, customer support tools). These providers are contractually bound to protect your data.
- Legal Authorities: When required by law, court order, or to protect the rights and safety of TikSend, its users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
5. Data Security
We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption, secure data storage, access controls, and regular security audits.
No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Request your data in a portable, machine-readable format
- Objection: Object to certain processing activities, including direct marketing
- Withdrawal of Consent: Withdraw consent for activities based on consent, without affecting prior lawful processing
To exercise any of these rights, contact us at privacy@tiksend.com. We will respond within 30 days.
7. Data Retention
We retain your personal data for as long as your account is active or as necessary to provide the Service. After account deletion, we may retain certain information for up to 7 years as required for legal, tax, or regulatory compliance.
8. Children's Privacy
TikSend is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform before the changes take effect. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact our Data Protection team at privacy@tiksend.com or visit our Contact Us page.
