Every TikSend delivery is backed by multiple layers of protection — for riders, customers, and packages alike.
Safety isn't an afterthought at TikSend — it's built into every step of our platform.
Every TikSend rider undergoes a thorough background verification before being approved. We check criminal records, identity documents, and vehicle credentials — no exceptions.
Track every delivery in real-time through the app. Customers know exactly where their package is at all times. Our ops team monitors all active deliveries around the clock.
Every delivery is automatically insured up to ₦500,000 at no extra cost to the sender. If anything goes wrong, we make it right — fast.
Every approved rider receives a free safety kit including a reflective vest, branded helmet sticker, and insulated delivery bag. We want our riders visible and protected.
Our support team is available around the clock. Riders and customers can report issues, get help, or raise concerns at any time via the app or phone.
Every user — sender and rider — is identity-verified before they can use the platform. This creates accountability and ensures everyone is who they say they are.
TikSend is committed to creating a safe, reliable delivery ecosystem for every person who uses our platform — whether as a customer, a business, or a rider. Safety is not a marketing claim for us; it is a core operational requirement enforced at every layer of our system.
For Customers: You can track your package from pickup to drop-off in real-time. Your items are insured, your rider is verified, and our support team is always reachable. If a delivery goes wrong for any reason, our resolution team will handle it within 24 hours.
For Riders: We care about the well-being of every rider on our platform. We provide safety equipment, third-party liability coverage, emergency support access, and a community of fellow riders. We also offer tips on road safety, defensive riding, and package handling in our app's training module.
For Businesses: Our enterprise safety protocols include chain-of-custody documentation, photo proof of delivery, and tamper-evident packaging guidance. Bulk delivery partners also have access to a dedicated account manager and priority support line.
We continuously update our safety policies based on feedback from our rider and customer communities, regulatory guidance, and industry best practices. If you have safety concerns or suggestions, please reach out to us via our contact page.
Use the in-app emergency button or contact us directly.
Emergency Line
24/7 rider emergency support
In-App SOS
Tap the shield icon in the app
Email Support
safety@tiksend.com
